Consumer Rights
| Online Sources | ||
| • | Better Business Bureau |  |
| The BBB handles two common functions: 1. Requests for information on companies 2. Filing of complaints There are three types of complaint forms online: A. General Consumer Complaint B. Auto Line for automobile manufacturing complaints C. Philanthropic Advisory Service (PAS) for complaints about charity After filing out the complaint, it is sent to the local BBB office. The local office brings the complaint to the company. If multiple complaints are filed for the same company, the BBB will update it records that are shared with the public. In certain cases, the BBB will inform local law-enforcement agencies. | ||
| • | FTC |  |
| The Federal Trade Commission’s mandate is to protect consumers and ensure that competition is fair. The FTC does not act on behalf of individual complaints, but will act when a pattern of complaints arises. Two important services are available online: 1. Consumer information (www.ftc.gov/ftc/consumer.htm) 2. Complaint Form (www.ftc.gov/ftc/complaint.htm) | ||
| • | National Fraud Watch |  |
| Provides advise on how to deal with fraud (internet and telemarketing). Available off-line at 1-800-876-7060 | ||
Home